Internal Audit Review

Sources of environmental impact data

Energy
Energy use is taken from supplier invoices, which have been agreed, to meter readings.

Water
Water use is taken from supplier invoices agreed to meter readings, where available. For the few properties where metered usage figures are not available, an average has been calculated based on per-capita usage in related properties.

Waste
Waste and recycling figures are largely obtained from the relevant third party contractors. Some of the figures in this section are estimates. The amount of waste generated and recycled is understated, as some recycling initiatives (e.g. IT equipment donated to charity) are not tracked or measured by weight.

Paper
Prior to September 2000, several paper suppliers were used by Prudential's UK businesses and no accurate tonnage figures can be obtained. Thereafter, a reduction in the number of suppliers used has enabled reliable figures to be determined, and this will continue to be the case going forward. Due to the varying rate at which the businesses use paper, it has not been possible to derive an estimate for the six months to September 2000, and this figure may be significantly understated. The prior year's estimated paper usage was calculated by a lengthy manual process and may also be understated.

Travel
The mileage totals in this section include several estimates, as not all businesses operated effective systems to identify business travel during the period under review. Complex arrangements with multiple travel agents have also resulted in under-reporting of mileage. These figures will therefore be understated. The figures also exclude travel paid through expense claims, for which mileage is not captured.

Throughout 2001, Prudential's UK businesses have been changing to use a single travel agency. In future reports these figures will become more complete and reliable.

CO2 Emissions
Emissions are calculated using average rates for carbon dioxide emissions. The figures for travel emissions will be understated for the reasons given above.


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