Gross written premium
2008: £1,034.0m
2007: £1,044.7mCombined ratio
2008: 76%
2007: 63%Average rate reduction
2008: 6.8%
2007: 5.5%Retention ratio
2008: 84%: 2% ahead of plan
2007: 77%: within 1% of planClaims turnaround
2008: 2.9 days, London Market
2007: 3.4 days, London MarketContract certainty
2008: 99% fully compliant for lead
2007: 99% fully compliant for lead