Review
People
The major achievement in 2008 has been implementing organisational change and succession plans, which benefited from our leadership development programme.
Mark FarrowHuman Resources Director
Staff turnover
2008: 11.3% 2007: 14.4%
Training expenditure
2008: 1.7% 2007: 2.1%
Senior underwriter turnover
2008: 4.2% 2007: 8.3%
Average industry experience
of senior underwriters
2008: 22 years 2007: 22 years