Review
Delivering our strategy – key performance indicators
Key performance indicators (KPIs) are used to measure performance in each area. We set targets and monitor performance against these on a monthly basis. Our KPI hierarchy is summarised in the table below, but other supporting measures are also employed, as referred to in the following sections of this Review.
What we measure |
Why we measure it |
How we performed |
Shareholder value | ||
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Underwriting | ||
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Clients | ||
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Risk management | ||
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People | ||
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Financial management | ||
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