PDF downloads...       -------------- Full Report [5.0MB] -------------- Chairman's statement [71KB] Chief Executive's review [371KB] Best at fresh [837KB] Our New Safeway stores [995KB] Best deals [384KB] Best availability [693KB] Best customer service [152KB] Our corporate responsibilities [32KB] The Safeway board [55KB] Building for a profitable future [837KB] -------------- Accounts [56KB] Notes to the Accounts [86KB] Report of the directors [86KB] Shareholder information [68KB] Five year retail statistical summary [33KB] Five year financial summary [38KB] Where to find us [22KB]
Cover Introduction Chairman’s statement Chief executive’s review Best at fresh Our New Safeway stores Best deals Best availability Best customer service Our corporate responsibilities The Safeway Board Building for a profitable future   Safeway plc Annual Report and Accounts 2002 Contributing editors Kevin Hawkins Simon Laffin Miles Collins Steve Webb Janey Berry Safeway Registered Office 6 Millington Road Hayes, Middlesex UB3 4AY 020 8848 8744 Internet www.safeway.co.uk Group Company Secretary & Legal Director David Wilson Registrars Computershare Investor Services PLC PO Box 435, Owen House 8 Bankhead Crossway North Edinburgh EH11 4BR Auditors KPMG Audit Plc Principal bankers HSBC Bank plc The Royal Bank of Scotland plc Credit Suisse First Boston Solicitors Clifford Chance LLP Stockbrokers WestLB Panmure Limited CSFB de Zoete & Bevan Limited Design and production Addison Photography Food photography: Ian O’Leary Location photography: Andrew Wilson Board photography: John Wildgoose Product photography: Ben Jennings Andrew Wilson Front cover: Ian O’Leary Inside back cover: Andrew Wilson		Our goal is to be the first choice for those customers who have the opportunity to shop locally in a Safeway store. To deliver this goal we will focus on: – product and price, and be – best at fresh – best at availability and – best at customer service   Chairman’s statement David Webster summarises Safeway’s performance during the year and highlights some of the key developments in our industry. Chief executive’s review Our new formats, product ranges, value offer and the commitment of Safeway people are the themes of Carlos Criado-Perez’s review of the year. Best at fresh Leadership in product standards and innovation is a core brand value of New Safeway and we are rapidly making this a reality. Our New Safeway stores The roll-out of New Safeway is accelerating – here each of our new store formats is described and illustrated, including a tour of our first megastore. Best deals We continue to develop our weekly flyers to drive sales locally.   Best availability Keeping our shelves full throughout the trading day remains a key priority and our performance goes from strength to strength . Best customer service The key to being best at customer service is to train and motivate our colleagues better than our competitors – which is exactly what we’re doing. Our corporate responsibilities We take our responsibilities to all our stakeholders very seriously. Here we outline what we have been doing and what our priorities are for the current year. The Safeway Board Building for a profitable future Simon Laffin reports on our financial performance.
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