Stakeholder engagement
The market we operate in depends on customer perceptions, and we have
set out how we aim to understand and meet their expectations of us. We
welcome discussions with a variety of organisations which represent the
interests of different segments of society. They can help us to anticipate
future changes in consumer behaviour and are important contributors to
regulatory change. We find listening to these groups to be a useful input
into our CR strategy and the development of our CR initiatives, and we
try to take a balanced approach that takes into account these opinions
when we formulate our approach.
Specific examples of dialogue during the last year were as follows:
| Waste and Resources
Action Programme (WRAP) |
WRAP dialogue included:
the trial of a reusable sofa delivery bag; battery collection trials;
carrier bag reduction initiatives; and the use of the recycle logo
on catalogues, flyers and carrier bags. |
| Business in the Community
(BiTC) |
Meeting and correspondence
to commit to Home Retail Group membership and participation in the
Index. |
| WWF |
Homebase is a member
of the WWF Global Forest Trade Network (GFTN) and submits annual
data on timber sourcing. |
| Carbon Trust |
Meeting to review carbon
labelling schemes. |
| Help the Hospices |
Argos charitable partner.
|
| Marie Curie Cancer
Care |
Homebase charitable
partner. |
| DTI |
Discussions with officials
on WEEE implementation. |
| British Retail
Consortium (BRC) |
Active member of BRC
policy and working groups which cover issues on consumer, ethical
and environmental issues. |
| Irish Business and Employers Confederation
(IBEC) / Retail Ireland |
Ongoing dialogue on employment, environment
and consumer policy issues |
| DEFRA |
Discussions with officials
on carrier bags, batteries, and energy efficient labelling. |
| CAFOD |
Meetings to discuss
the campaign to promote ethical gold mining. |
| International Confederation
of Toy Industries (ICTI) |
Continued support of
the ICTI code of practice on supplier standards in the toy industry. |
| Wildlife Trust |
Donations made to three
Wildlife Trusts to support environmental improvements. |
| Soil Association |
Ongoing dialogue in
respect of the Homebase FSC chain of custody for timber products. |
| Alliance for Digital
Inclusion |
Meeting to review the
widening of customer inclusion. |
| Christian Aid |
Correspondence on climate
change issues. |
| Carbon Disclosure
Project |
Correspondence on disclosure
of greenhouse gas emissions. |
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