There are a number of questions that we get asked all the time. To make
life easier we’ve listed them, and our answers here:
| Does Home Retail Group sell alcohol? |
No. |
| Are your products tested on animals? |
No. We sell very few cosmetics or similar products.
For the small amount that we do supply, we seek our suppliers’
assurance that the products are not tested on animals. |
| Does Home Retail Group sell fur? |
No. |
| What is your commitment to reducing your carbon
emissions and/or are you planning to carbon label your products? |
We take climate change and our environmental performance
very seriously. We are playing our part by setting annual targets
to reduce energy consumption, transport impacts, material use and
waste volumes. We have an overall aspiration towards zero landfill
waste by 2010 which is supported by an extensive recycling programme
in our stores and distribution centres, and the Group continues to
make good progress in reducing energy consumption.
We are looking at the impact our products have on the environment;
for example by offering our customers energy efficient white goods
and other efficient eco-friendly products at Homebase.
We are also working with the BRC and with Government to address the
implications of climate change in the most effective way. |
| A lot of your peers seem to be taking far more
steps in their drive to be “greener” – when can
we expect some major announcements from you on this? |
Many of the recent announcements from our peers
openly acknowledge that they do not yet know how to achieve some
of their targets. We refrain from making bold statements until we
have all the facts in place to back up our claims. We continue to
work on a number of in store initiatives on which we shall report
in due course. |
| Do you source your wood and timber from sustainable
sources? |
The Group has a comprehensive policy on sourcing
wood products, aiming to increase the amount we buy from independently
certified well-managed sources and reducing the risk of illegal or
undesirable materials anywhere within our supply
chain. |
| What is your position on “Dirty Gold”
sourcing? |
Argos has applied to become a member of the Council
for Responsible Jewellery Practice and is working with its jewellery
suppliers to demonstrate supply chain scrutiny. |
| I am a student – will Home Retail Group
take part in my research project? |
The frequency with which we are asked to help with
student research has unfortunately led to a policy where we can no
longer respond to individual requests of this type. We aim to provide
a very comprehensive website, which we hope will answer all of your
questions. |
| How do I make a complaint or comment about a
product that I bought in one of your stores? |
You will find all the information you need on the
Argos or Homebase websites – just follow the ‘customer
services’ link from their home pages. |
| How can I get more information than is on this
website? |
You can email us using the ‘contact us’
facility on our website. Please bear in mind that we receive many
enquiries from external stakeholders and, while we do our best to
respond fully, we are not always able to answer every question in
detail. |
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