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Our strategy is focused on understanding our customers:
> Research and development (R&D) engineers and;
> Maintenance engineers.
1 We are focused on fast growing international markets |
2 We are accelerating our R&D and maintenance offer development |
3 We are exploiting the full potential
of our
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4 We are leveraging our global infrastructure and increasing operating margins |
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Having been the first to globalise our operations, we are the number one high-service distributor internationally. With a stable and profitable UK business, we will continue to strengthen our positions in Continental Europe, North America and Asia Pacific. In Asia Pacific we will invest further in sales and marketing across the region with a particular focus on China. In Continental Europe we will intensify our marketing and sales activity around our customer groups. In North America we will continue to exploit our local network of 55 sales branches to drive further growth. |
We are accelerating the expansion of our product range for R&D engineers, as well as deepening our relationship with select, world-class electronic suppliers. Our recent introduction of new industry-standard packaging for 40,000 products expands our customer base to a further market, to customers involved in prototyping and small batch production. To develop our offer to maintenance engineers we are focused on enhancing and more effectively promoting our ranges in high growth areas such as Process Control and Automation (PCA). We are increasing our range of own brand products and expanding global sourcing. |
Our 70 transactional websites in 17 languages are seamlessly linked to our ordering systems. This means that customers can check real-time stock levels, check the latest price reductions and access their account information anytime. Our e-procurement tools,13 month order history and quick order list also make it straight-forward for customers to complete repeat orders. With services, like parcel tracking, introduced online and improved content and links with key suppliers we are making full use of web capabilities. Continuously adding the latest products online we provide convenient access for our customers. With over 150,000 additional products from our global range on our website, it is the primary source to view our full product range. |
We have a strong platform for future growth with world-class infrastructure and systems – including centralised purchasing, global inventory and supply-chain management. Investment in a common EBS system across Europe and Asia Pacific helps us to manage our costs and inventory and develop more sophisticated, targeted pricing. Our state-of-the-art warehouse facilities located in each region ensure consistent delivery of products on-time as promised to our customers. International growth is driving economies of scale, reducing costs as a percentage of sales. There is significant scope for the Group to achieve further economies of scale as the Business grows across its International markets. |
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