Aligning behind the strategy
Real-life stories from around the world brought the strategy to life at the annual conference attended by the Group’s most senior managers. This ‘storytelling’ framework was then used to engage our people throughout the business.

Global employee communications
To keep our people informed, we produce a regular newsletter which is translated into the 7 main languages of the Group and delivered to every single employee.

5,700

Employees worldwide in 27 countries

Our people around the world:

Continental Europe	1,300
North America	800
Asia Pacific	1,000
UK	1,800
Worldwide Processes	800

Employee feedback
The overall response rate to our global employee survey was very high at 80%. Feedback indicates that our employees feel a huge degree of pride and loyalty to the business.

Leadership development
Throughout the year, our senior executive team review the strength and depth of the Group’s leadership and management team. By developing our people and moving the right skills to the right place, we ensure we have the ongoing capability to deliver our strategy.

87%

of our employees believe that exceeding customer expectations is important to them and their teams