Review

People – sustaining and developing superior performance

Embedding core values in the business

One of the key features of the Amlin team is that our achievements are underpinned by an appropriate culture and set of core values. During 2006, the Executive Management Group (EMG) finalised work to identify the underlying values that were believed to contribute to sustaining the success of the business, and then, in 2007, put a programme in place to communicate and embed these across the Group.

Throughout the year, employees attended presentations or workshops to help communicate and embed Amlin’s core values across the business. These gave staff the opportunity to understand the values that have been developed and also provided a forum to discuss and determine how they can be applied meaningfully on a day-today basis, in their own jobs. Half-day workshops are also run quarterly for new employees.

Amlin’s core values
Integrity	We are fair and honest and we deliver on our commitments.
Superior performance	We seek to excel in both the levels of service and the results we achieve.
Leadership	We take a clear and considered view of the future. We communicate our objectives and empower our team to achieve them.
Professional excellence	We are professional in all we do, continually developing our skills and expertise.
Teamwork	We work together to deliver excellent performance, taking responsibility, holding ourselves accountable and respecting the contribution of others. We communicate effectively and give each other the space to do the job.
Focus on sustainability	We take a measured approach in our business strategy and in our acceptance and management of risk to secure the long term viability of the business.

Moving forward, future employee opinion surveys will incorporate a section on core values to measure adherence to our values. Core values have also been incorporated into our induction programme, the performance and development review process (PDR) and the Group Business Ethics policy.