Review

Clients – understanding and responding to their needs

David Harris Chief Operating Officer

  • Strong continuity of relationships within our client base.
  • Responding to changes in distribution.
  • At the forefront of change in the London market to meet our client needs.
Key performance indicators
  • Retention ratio of 77%: within 1% of plan
  • Average 3.4 days for London market claims turnaround
  • 85% contract certainty, but 100% for lead business

Our client profile

Amlin provides insurance solutions to a diverse range of clients worldwide, with the majority of business sourced through brokers. Brokers provide a global distribution network and, because of their knowledge of Amlin’s products and standards, working together provides an efficient channel for business.

The graphs below show the continuity of broker relationships year-on-year, the significant percentage of renewal business generated each year and the market leadership role that Amlin maintains in each area. We aim to be flexible in our broker relationships. We prefer specific direct risk and treaty reinsurance, where we have full control over the acceptance of risk and tend to have a relationship with the ultimate insured, or reinsured. However, we are prepared to partner managing general agents, or brokers, in underwriting where their controls are perceived to be good and our ability to influence the business accepted is high.

Gross premium income by broker
Gross premium income by broker
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Business source by division
Business source by division
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Method of acceptance
Method of acceptance
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Business led
Business led
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