About Home Retail Group
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Home Retail Group is the UK’s leading home and general
merchandise retailer with pro forma annual sales of over £5.8
billion. It sells products under two distinctive and complementary
retail brands, Argos and Homebase, which are both household names
in the UK. |
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Argos is a unique retailer recognised for choice,
value and convenience. It sells over 17,000 general merchandise
products for the home, all of which are set out in its twice-yearly
1,700 page catalogue which is at the heart of its proposition. Customers
can purchase products through its network of 680 stores, online
and over the phone, with the option of picking up their purchases
from a store or having them delivered direct. Argos’ Internet
site, www.argos.co.uk,
is the second most visited Internet retail site in the UK. Argos
serves over 130 million customers a year through its stores and
takes 4 million customer orders a year either online or over the
phone. On average, 17 million UK households, or around two-thirds
of the population, have an Argos catalogue at home at any time. |
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Homebase is the UK’s second largest home
improvement retailer and is recognised for choice, style and customer
service across the wider home enhancement market. It has 310 large,
out-of-town stores, which sell over 30,000 products, as well as
a growing Internet offering. Homebase also offers its customers
the convenience of home delivery for bulky, high value items. Homebase
serves over 70 million customers a year through its stores. |
Argos and Homebase are supported by an in-house financial services business,
which provides a range of credit and insurance products to their customers
through all customer facing channels of stores, online and over the phone.
Home Retail Group Financial Services is one of the largest store card
providers in the UK, with over one million active store card customers.
Home Retail Group has a leading 10% share of the home and general merchandise
market in the UK, giving it significant purchasing scale and the opportunity
to further increase market share. This scale, combined with its global
sourcing skills, ensures value for the customer whilst supporting profitability.
The shared infrastructure in the Group provides support for Argos’
and Homebase’s customer propositions, reduces their overall operating
costs and enables speedy development of profitable routes to growth. This
has enabled the Group to increase its market share in a competitive retail
market place.
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