Review

Clients – understanding and responding to their needs

Progress

Progress against operational objectives
2007 priority Achievement

Build upon interoperability to develop two way trading using peer to peer data transmission.

Our underwriters are capable of trading electronically on a peer to peer basis and we are live with a number of key brokers.

Move contract certainty from project status to business as usual.

Contract certainty has been operative in the business since H1 and targets continue to be met with 99% of risks written to date having wording agreed either prior to inception or at the time of writing.

Optimise use of ECF and build its use to cover 75% of all new claims.

94% of claims processed by ECF for targeted classes at 31 December 2007.
2008 priorities
  • Expansion of UK Commercial electronic trading capability through Genus.
  • Develop our online presence for St. Margarets.
  • Roll out ECF so that all London market claims are handled in this way by the end of 2008.