Overview

• Highlights of the Year
• Chairman’s Statement
• Chief Executive’s Review

Strategic Overview

• International Markets
• Customer Offer
• Financial Strength

Business Review

• Nature of the Business/Strategy
• Strengths and resource
• Operating Performance & KPIs
• Business Performance
• International
• UK
• Processes
• Taxation
• Pension
• Risks
• Corporate Responsibility

Governance

• Board of Directors
• Directors’ Report
• Corporate Governance Report
• Remuneration Report
• Statement of Directors’ Responsibilities

Financial Statements

• Independent Auditors’ Report
• Group Income Statement
• Group Statement of Recognised Income and Expense
• Group Balance Sheet
• Group Cash Flow Statement

Site services

• Downloads
• Legal Notice
• Privacy Policy
• Accessibility