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OPERATING AND FINANCIAL REVIEW / THE COMPANY / DELIVERING VALUE /
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| EMPLOYEE CONSULATION FORUM |
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Another new initiative for 2004 was the launch of
an employee forum, chaired by the Chief
Executive, which meets on a quarterly basis to
examine a wide range of issues from across the
business. 14 employee representatives were
elected by their peers to serve for two years on the
forum. Questions raised are debated with a panel
comprising the HR Director, Operations Director,
and other senior management as required.
The Forum has made an encouraging start,
yielding a number of useful recommendations
which have been implemented in business,
operational and HR areas. The representatives
also served as a focus group for several internal
projects in 2004.
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| CULTURE AND VALUES |
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Work began in 2004 on identifying a set of
core values and behaviours which employees
would like to exist within Amlin, using a series
of workshops and focus groups involving
employees from all locations and business
areas. Further workshops will be held during
2005 with a view to deciding on and
communicating a set of values across the
Group. This is intended to help further
strengthen Amlin’s internal and external
relationships, to improve Amlin’s working
environment and to provide additional
impetus to Amlin’s delivery of core objectives.
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| TRAINING AND DEVELOPMENT |
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Amlin Academy, now in its fourth year, provides
training and development courses for our
employees and selected open courses for
others. Courses offered include business
technical (in the UK and US), information
technology, management development, personal
development and professional qualifications.
In 2004 the emphasis continued on training
and development of technical business skills
and management development. We are
presently assessing the skills required to
deliver Amlin’s new Vision and consequential
enhancements which may need to be made to
our training and development programmes.
In recognition of the importance of professional
standards and qualifications, Amlin has
extended its sponsorship of the Chartered
Insurance Institute’s examinations to prizes for
both underwriting and claims management.
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| RETENTION |
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Retention among our senior underwriters, where
continuity is considered most important, was
again high, the only leavers being two
retirements in our UK commercial division.
EMPLOYEE TURNOVER
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|
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No. at
1.1.04 |
Joiners |
Redundancies |
Leavers |
Retirements |
No. at
31.12.04 |
2004
turnover
ratio * |
2003
turnover
ratio * |
|
| Senior underwriters |
46 |
0 |
0 |
0 |
2 |
44 |
0.0% |
0.0% |
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| Other underwriters |
44 |
3 |
0 |
4 |
0 |
43 |
9.0% |
11.4% |
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| Claims |
144 |
10 |
10 |
12 |
2 |
130 |
8.3% |
14.1% |
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| Other |
372 |
83 |
9 |
81 |
2 |
363 |
21.8% |
14.1% |
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| Total |
606 |
96 |
19 |
97 |
6 |
580 |
16.0% |
11.5% |
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* excluding retirements and redundancies
In other areas turnover was higher, in part
resulting from reorganisation of the finance
function and a planned reduction of claims
personnel in the UK Commercial division,
which has a much larger claims team than
our London market operations. Both resulted
in some redundancies. Also, 27 leavers
were on fixed term contracts which expired.
Amlin’s senior underwriters have an average
22 years’ experience in the insurance industry
and an average of 11 years with Amlin.
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| AMLIN INFLUENCE |
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Amlin’s size in Lloyd’s provides an opportunity
for it to influence positive change in the
market. Its senior employees hold positions
in key groups and contribute to raising
standards, improving processes and the
general governance of Lloyd’s and its market.
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Lloyd’s or Lloyd’s Market Association
(“LMA”) role |
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| Simon Beale |
LMA Marine Committee |
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| Brian Carpenter |
Lloyd’s Motor Underwriters Association |
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| Rod Dampier |
LMA Board
LMA Aviation Committee |
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| David Harris |
LMA Market Processes Committee |
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| Richard Hextall |
Lloyd’s Investment Committee
LMA Finance Committee (Chairman) |
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| Tony Holt |
Lloyd’s Underwriting Advisory Committee |
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| James Illingworth |
LMA Risk Committee |
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| Julie Northfield |
LMA Professional Standards Committee |
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| Charles Philipps |
Council of Lloyd’s
Compliance Committee of Lloyd’s Council
LMA Board |
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| Ian Shackell |
LMA Regulatory Committee |
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To find out about Amlin in the community, please click here
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