Continuity in an uncertain world

DIRECTOR'S REPORT

The directors of Amlin plc (the Company) present their report, the audited accounts of the Company and the consolidated accounts of the Company and its subsidiaries (the Group) for the year ended 31 December 2003.

Principal activities, corporate and business review
The Group’s principal activity is non-life insurance underwriting. A review of the Group’s business, and developments during the year, is included in the Chairman’s statement, the Chief Executive’s strategy review and the Operating and financial review.

Dividends
An interim dividend of 0.85p (2002: 0.75p) per ordinary share was paid on 3 November 2003. The directors propose a final dividend of 1.65p per ordinary share (2002: 1.25p), to be paid on 25 May 2004 to shareholders on the register at the close of business on 26 March 2004. This makes total dividends for the year of 2.5p per ordinary share (2002: 2.0p). A scrip dividend alternative is being offered in respect of the final dividend, as it was in respect of the 2003 interim and 2002 final dividends. Details of the shares issued during the year in respect of scrip dividends are included in note 19.

Directors
The biographical details of the present directors are set out here. There were no changes to the composition of the Board during 2003. From 1 January 2004, Mr Stace’s status altered from executive to non-executive. The current terms of office of Messrs Kennedy, Sanders and Stace end at the Annual General Meeting on 19 May 2004 and they will not be offering themselves for re-election. Mr Philipps retires at the Annual General Meeting by rotation and, being eligible, offers himself for re-election.

Directors’ interests
The interests of directors and their related parties in the ordinary shares of the Company, all of which are beneficial except as stated immediately below, were as follows:

At 5 March 2004
and at 31 Dec 2003
No of shares
At 31 Dec 2002
No of shares

B D Carpenter 541,004 382,911
R A Hextall 18,937 18,613
A W Holt 2,463,441 2,283,958
J M Kennedy 23,818 23,411
R W Mylvaganam 3,189 3,135
C E L Philipps 103,823 102,744
J R Sanders 120,000 120,000
J L Stace 607,077 1,258,683
Lord Stewartby 46,054 46,054
R J Taylor 15,351 15,351

The interests shown above of Mr Stace at 5 March 2004 and 31 December 2003 include 5,000 shares held non-beneficially by a charity of which he is a trustee and 260,000 shares held by a trust of which he is the sole beneficiary. These interests were nil and 650,000 shares respectively at 31 December 2002.

In addition, Messrs Carpenter, Hextall, Holt, Philipps and Stace are deemed, as employees or former employees of Group companies, and therefore potential beneficiaries, to be interested in the whole of the holding of the Group’s Employee Share Ownership Trust (ESOT), details of which are given immediately below. The directors’ own ESOT and other share options are set out in the Directors’ remuneration report. Details of transactions between the Group and directors who served during the year are set out in note 32.
No directors have any other interests in the shares of the Group or any of its subsidiaries.

Shares held by employee share ownership trust
The trustee of the Group’s ESOT, Kleinwort Benson (Guernsey) Trustees Limited, held 5,209,922 shares in the Company on 31 December 2003 (2002: 6,098,302 shares). On 5 March 2004, the ESOT’s shareholding was 5,144,490 shares. All of the changes in the ESOT’s shareholding between 31 December 2002 and 5 March 2004 were as a result of exercises of options.

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Substantial shareholdings
At 5 March 2004 the Company had been notified of the following holdings of 3 per cent or more of its issued ordinary share capital:

Number of
shares held
% of
shares
in issue *

Fidelity International Limited and FMR Corporation 49,794,131 12.7
State Farm Mutual Automobile Insurance Company 39,445,955 10.1
Barclays PLC 16,206,764 4.1
Partners in Rostrum Investors limited partnerships** 12,945,544 3.3
Legal & General Group Plc companies 11,944,369 3.1

* Based on the shares in issue as at 5 March 2004 of 391,409,745.
** The above interest of the partners of Rostrum Investors limited partnerships is the aggregate interest of the following limited partners, whether or not such shares are held within the partnerships, all of which have disclosed interests in the same shares: Rostrum Limited, BriTel Fund Trustees Limited, British Airways Pension Trustees Limited, Kleinwort Benson (Jersey) Trustees Limited, Possfund Custodian Trustee Limited and Stargas Nominees Limited. In addition, Mr M J Wade is interested in such shares by reason of his effective shareholding in Rostrum Limited.


Corporate governance
Corporate governance reports, including reports from the Board’s Nomination and Audit Committees, immediately follow this report. The Directors’ remuneration report, which includes details of the Board’s Remuneration Committee and is subject to approval by shareholders at the forthcoming Annual General Meeting.

Employment policies
The Group is committed to keeping employees informed about the business. An Employee Consultative Forum, made up of representatives of the employees and of senior management, has recently been instituted, holding its first meeting later in March 2004. The Group encourages its employees to develop their full potential by providing opportunities for training and professional development.

The Group’s equal opportunities policy aims to ensure that no potential or existing employee receives less favourable treatment because of his/her sex, actual or perceived sexual orientation, gender (including gender reassignment), marital or family status, age, ethnic origin, disability, race, colour, nationality, national origin, creed, political affiliation, part-time status, or any other condition, unless it can be shown to be legally justifiable.

The Group also has a comprehensive health and safety policy which is publicised to staff through its intranet and on staff notice boards. Group employees are encouraged to participate in the Group’s pension arrangements, details of which are set out in the Directors’ remuneration report and in note 9.

The Company encourages employees to participate in its equity through direct share ownership and share option schemes, including a Sharesave scheme open to all permanent employees. Details of the schemes are set out in the Directors’ remuneration report, as are details of the Group’s remuneration policies.

Corporate responsibility
General
The Group recognises the potential impact of its dealings not only on shareholders and employees, but also on customers, external capital providers, suppliers, creditors, competitors and the wider community.

The Board has commissioned an independent review of its corporate social responsibility (CSR) programme to assist in the appraisal of existing initiatives and potential additional opportunities and in the assessment of benefits, risks and costs. The Board is in the process of considering the results of this review.

This section summarises some of the areas, in addition to employment policies, which are most relevant to such considerations.

Environmental
Amlin recognises the need to manage the impact of its activities on the environment in such areas as internal processes, re-cycling, energy use and encouraging its suppliers and insureds to act responsibly regarding environmental impacts and risk. The Company adopted a Group Environmental Policy in 2001, which it has continued to implement and develop during the past two years. Targets have been set, and performance measurement commenced, in a number of key environmental areas.

Amlin is a member of Business in the Environment (part of Business in the Community), the business-led campaign for environmental responsibility which assists its members in monitoring and improving environmental performance. The Group’s Environmental Committee was chaired during the year by the Company’s Vice Chairman, Mr Stace.

Ethical
The Group operates a Business Ethics Policy, which sets out the high ethical standards to which the Group is committed in carrying out its business. The policy is intended to assist the protection of the trust and confidence of those with whom the Group deals, which is considered of fundamental importance to Amlin’s reputation and business.

Community involvement
The Group encourages employee involvement in community projects, particularly in conjunction with the Lloyd’s Community Programme in the London Borough of Tower Hamlets. During the year, participation by Amlin staff increased in that programme’s reading partners scheme with primary school pupils. Early in 2004, a senior employee also joined a new Tower Hamlets police mentoring scheme. The Company also participates in its community of the City of London through electoral registration of employee representatives for City Corporation elections.

Charitable activities and donations
The Group made charitable donations during the year of £29,998 (2002: £29,791). The Group’s charities budget is managed by a Charities Committee which includes staff representatives. Special consideration is given to projects and fund raising in which members of staff themselves are involved, such as community projects mentioned above. Also linked to the local community was the renewal during the year of the Company’s special partnership charity arrangement with Macmillan cancer relief: a new three year commitment has been given to provide financial support to a special unit at Guy’s Hospital, the nearest main hospital to the Company’s London operations.

Risk management
As part of the Group’s general risk management review processes, the significant risks to the Company’s short and long term value arising from social, environmental and ethical matters, and the opportunities to enhance value from an appropriate response, are incorporated as a specific consideration. More details of risk management are included in the Board Corporate governance statement.

Copies of the Group Environmental Policy, the latest environmental progress report and the Business Ethics Policy are available in the corporate governance section of the Amlin website or from the Secretary on request.

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Political donations
The Group made no political donations during the year (2002: £nil). The Board’s policy is that the Group does not make political donations, other than incidentally in circumstances where an employee might be allowed time off for public service deemed to be political. The Board does not propose to seek any discretion from shareholders regarding political donations pursuant to the Companies Act 1985 (as amended by the Political Parties, Elections and Referendums Act 2000) as any such incidental expenditure deemed to be within the scope of this legislation would be well within the applicable £5,000 annual threshold.

Supplier payment policy and performance
The Group’s policy is to pay suppliers in accordance with agreed terms of business. Whenever possible, purchase orders are placed on the basis of the Group’s standard terms and conditions which include provision for the payment of suppliers within 30 days of the end of the month in which the Group receives the goods or services are provided.

Average trade creditors of the Group during 2003, which excludes insurance creditors, represented approximately 28 days (2002: 28 days), based on the ratio of Group trade creditors to the amounts invoiced during the year.

Annual General Meeting
The Notice of Annual General Meeting, to be held at noon on Wednesday 19 May 2004 at the offices of the Company at St Helen’s, 1 Undershaft, London, EC3A 8ND, is contained in a separate circular to shareholders which is being mailed with this report.

Auditors
In accordance with Section 385 of the Companies Act 1985, a resolution is to be proposed at the Annual General Meeting for the re-appointment of Deloitte & Touche LLP as auditors to the Company and to authorise the directors to fix their remuneration. Deloitte & Touche were first appointed the Company’s auditors in 2000 and were last re-appointed by shareholders at the Annual General Meeting in May 2003. Pursuant to Section 26(5) of the Companies Act 1989, the consent of the Company was given by the Board in September 2003 to treating Deloitte & Touche’s appointment as extending to the newly formed Deloitte & Touche LLP (limited liability partnership).


By Order of the Board

C C T Pender Secretary
9 March 2004



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