Vision for 2009 |
‘Global reference point for quality in our markets’ |
Overview of progress in 2007 |
Areas of focus in 2008/09 |
Clients |
We will be renowned for a thorough understanding of client needs combined with an ability to identify market trends and opportunities ahead of our competitors.
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- Formal review of underwriting and claims process with key brokers to confirm operational progress aimed at improving broker service.
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- Review goals, plans and resourcing for UK sales and marketing, so that when the UK commercial market turns positive, we are able to grow the business successfully.
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We will successfully leverage our expertise through maximising access to empowered underwriters, having the very best systems to support underwriting and claims and the effectiveness of our operational support.
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- Contract certainty moved from project to business as usual mode.
- Expanded electronic trading capability to wider London market brokers.
- Successfully rolled out Electronic Claims Files (ECF) so that > 75% of London market claims are now handled using ECF.
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- Expansion of UK Commercial’s electronic trading capability through Genus.
- Develop our online web presence for St. Margarets.
- Continue to roll out ECF so that all London market claims are handled in this way by the end of 2008.
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We will be renowned for consistently delivering first class client services.
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- Continued strong relationships with key brokers
and clients.
- Independent consultants, Gracechurch, rank Amlin second in the London market for claims service.
- Average 3.4 days for London market claims turnaround.
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- Implementation of a management information system in support of our ‘Treating Customers Fairly’ policy.
- Review synergies between our interface with brokers and clients of Amlin Insurance Services and our London Market Service Companies.
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