We will be renowned for a thorough understanding of client needs combined with an ability to identify market trends and opportunities ahead of our competitors.

• Formal review of underwriting and claims process with key brokers to confirm operational progress aimed at improving broker service.

• Review goals, plans and resourcing for UK sales and marketing, so that when the UK commercial market turns positive, we are able to grow the business successfully.

We will successfully leverage our expertise through maximising access to empowered underwriters, having the very best systems to support underwriting and claims and the effectiveness of our operational support.

• Contract certainty moved from project to business as usual mode.
• Expanded electronic trading capability to wider London market brokers.
• Successfully rolled out Electronic Claims Files (ECF) so that > 75% of London market claims are now handled using ECF.

• Expansion of UK Commercial’s electronic trading capability through Genus.
• Develop our online web presence for St. Margarets.
• Continue to roll out ECF so that all London market claims are handled in this way by the end of 2008.

We will be renowned for consistently delivering first class client services.

• Continued strong relationships with key brokers and clients.
• Independent consultants, Gracechurch, rank Amlin second in the London market for claims service.
• Average 3.4 days for London market claims turnaround.

• Implementation of a management information system in support of our ‘Treating Customers Fairly’ policy.
• Review synergies between our interface with brokers and clients of Amlin Insurance Services and our London Market Service Companies.